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In most markets and industries, customers can choose from a variety of offered products and services from different providers. Just in such situations, it becomes increasingly important to understand the needs and expectations of customers in order to achieve a high level of customer satisfaction at the end of the day. But not only the "satisfaction" is an important parameter in customer surveys. Only through the collection of "relevance" or "importance" of various dimensions it could be made a priority, which can be visualized as a plot portfolio.
With customer care AGENT Marketagent.com presents a tool to measure customer satisfaction and to evaluate the needs and desires of customers.